Orders placed in the Certivance Company Store are shipped directly from our fulfillment center. Shipping carriers may include USPS, FedEx, or UPS.
When your order ships, the tracking number will be added to your My Certivance portal.
You will also receive an email with tracking details.
Products shipped from the Certivance facility (class materials, books, equipment, etc.) are shipped via USPS. Tracking-eligible items will have tracking numbers added at the time of shipping, viewable in My Certivance and sent via email notification.
Why Did I Receive a $0.00 Invoice?
You may see an invoice with no cost even if you didn’t place an order. This happens when:
Printed certificates or class materials are provided as part of your enrollment. An invoice is created for tracking purposes only and will not include billing information.
Additional products purchased through Cvent (our class enrollment system) are included on your enrollment invoice. For inventory and shipping tracking, a $0.00 invoice is generated in My Certivance.
Summary
Store purchases → tracking via USPS, FedEx, UPS; emailed + portal.
Facility shipments (books, materials) → USPS; emailed + portal.
$0.00 invoices → tracking and inventory only, not billing.