Certivance offers ProctorU-proctored exams for individuals seeking ServSafe Manager Certification—whether you’re enrolled in a remote class or simply need to take the exam.
Who Is This For?
We offer two options for taking the ProctorU Proctored Exam:
1. As Part of a Remote Class
If you’re enrolled in one of our ServSafe Manager Remote Classes, the exam is included.
See details in our Remote Classes article.
2. As a Standalone Exam
Perfect for:
Individuals who already studied independently
Students who need to retest
Those who previously took a class elsewhere
You can purchase just the ProctorU-proctored exam without enrolling in a class.
What’s Included
Official ServSafe Manager Exam
Live online proctoring via ProctorU
Exam access code delivered via email
Detailed setup and exam instructions
Important Reminders
Do not share your exam code with others.
Make sure your computer meets ProctorU's technical requirements.
Technical issues? Contact ProctorU Support before your exam begins.
ProctorU Exam Instructions (As Provided by ServSafe)
We’ve included the following official steps from the ServSafe website for your convenience:
Please follow the instructions below to ensure that you have the best possible experience when taking your ServSafe Manager Exam using online proctoring provided by ProctorU.
Also, please keep these important details in mind:
Save the exam access code from your purchase confirmation email or that was provided to you by your instructor/administrator; you will need it on exam day.
On exam day, after you log into ServSafe, please use the following link to enter your exam access code (do NOT navigate to your dashboard) https://www.servsafe.com/ss/Exams/ProctorU/TakePUOnlineExam.aspx.
If you do not show for your scheduled ProctorU exam session or cancel your exam session less than 24 hours before your scheduled session, you will have to pay a fee before you can reschedule.
schedule YOUR EXAM
 | Step 1: Create an account at ProctorUOpens in a new window. ServSafe should be pre-populated as your Institution, but if not, you can select ServSafe from the drop-down menu. |
 | Step 2: Log into your ProctorU account, click Schedule New Session to schedule your exam.
NOTE: You have up to 2 hours in advance of a scheduled exam session to reschedule your session. Canceling an exam session 24 hours or less in advance will incur a rescheduling fee. |
 | Step 3: Prepare your technology for the exam by reviewing the equipment requirementsOpens in a new window, downloading the Guardian browserOpens in a new window required for exam sessions, and testing your equipmentOpens in a new window on the desktop computer (PC or Mac) you intend to use for your exam. |
 | Step 4: Learn what you can expect on exam day by viewing this short videoOpens in a new window. |
Exam Day, Part 1: Exam Launch Process with ProctorU
Note: You have 2 hours to take your ServSafe Manager Exam. The Exam Launch Process does NOT count against those 2 hours.
Step 1: Prepare Your Workspace.
You must be in a private location with a clean desk area. You must also remove headphones, non-religious headwear, and smartwatches. You may not sit on a couch or overstuffed chair. A kitchen or office chair is acceptable. Click these links for additional information regarding unpermitted testing locationsOpens in a new window and unpermitted behaviors/actionsOpens in a new window during the exam.
Step 2: Have your photo ID ready.
You must have a government-issued or school ID to verify your identity.
Step 3: Log in to ProctorUOpens in a new window and start session.
Approximately 20 minutes prior to your scheduled exam time, use the Guardian browser to log in to your ProctorU account and start your exam session.
Step 4: Download software.
Follow the prompts as directed to download the required software, which allows ProctorU to access your computer, record the exam session, and test your internet connection. For additional technical support, click the Support icon in the Guardian browser.
Step 5: Connect to proctor.
The system will use live chat to connect you to a proctor who will supervise your exam session using your screen, camera and microphone. They will guide you step-by-step through the exam launch process, including verifying your identity and securing your testing location.Exam Day, Part 2: Starting Your Exam on ServSafe
Step 6: Log in to ServSafe.
Follow the proctor's instructions to log in to ServSafe as directed. Make sure you have the Exam Access Code from your purchase confirmation email or provided to you by your instructor/administrator.
Step 7: Enter secure link.
After you log in to ServSafe, you or your proctor will need to enter the following secure link in the Guardian browser to access your exam: https://www.servsafe.com/ss/Exams/ProctorU/TakePUOnlineExam.aspxOpens in a new window.
PLEASE NOTE: If you fail to use the link above, you will get an “Invalid access code” error. If you see this error, please copy and paste the link above into your browser after logging in to ServSafe.com.
Step 8: Make exam selections.
Select the version of the exam you are taking and your preferred language.
Step 9: Enter Exam Access Code.
Accept the Examinee Test User Agreement by selecting I accept. Enter the Exam Access Code from your purchase confirmation email or provided by your instructor/administrator and click Continue. The Exam Access Code consists of ALL CAPITAL letters and dashes and starts with SSMPU. Your proctor will allow you to open your email to copy and paste the code directly into the Exam Access Code field. Make sure there are no extra spaces at the beginning or periods at the end. Then click Continue.
PLEASE NOTE: If you receive an “Invalid access code” error, please confirm that you are using the correct link (https://www.servsafe.com/ss/Exams/ProctorU/TakePUOnlineExam.aspxOpens in a new window) in the Guardian Browser after logging into your ServSafe.com account.
Step 10: Complete personal info.
Complete the Examinee Personal Information page. Select your company, school, or organization from the list in the pop-up window. If you don’t see your company or school choose ServSafe ProctorU.
Step 11: Proctor enters code.
The proctor will enter their Proctor Access Code so you can start the exam.
Step 12: Take your exam.
You will have 2 hours to complete your exam. Once you have answered all the questions, you will be able to review your answers on the “Answer Review” screen before you submit your exam for grading. To submit your exam for grading, click SUBMIT.
You will receive a pass/fail notification, the proctor will end the exam session, and you will receive official notification of your results via email. You can view your exam results by logging into ServSafe and clicking SCORES in the upper right of your screen.
After Your Exam
If you pass: You will be able to print your official ServSafe Food Protection Manager certificate immediately after you complete the exam. Simply log in to ServSafe.com, click CERTIFICATES (upper right corner of the screen), and click VIEW OR PRINT CERTIFICATE.
If you fail: If you do not pass your exam, you may schedule another exam following our retesting policy. You will need to purchase another exam.
Retesting policyOpens in a new window: An examinee may attempt the exam twice within a 30-day period. If three or more attempts are required, an examinee must wait at least 60 days between attempts after the second attempt. No more than four attempts are allowed in a 12-month period.