All computer-based online courses are digital content and are non-returnable and non-refundable once purchased.
By completing a purchase, you acknowledge that access to digital course materials is provided electronically and cannot be revoked once issued.
Online courses are delivered through third-party training providers
Course access, activation, and license issuance occur electronically
Once access is issued, the course license cannot be transferred or reused
Certivance does not control provider access systems or revocation policies
Course access instructions are typically sent within 24 hours of purchase
Access may include account creation or activation using a unique access code
Once access is issued or activated, the course is considered delivered
Refunds are not provided for:
Failure to complete the course
Incompatibility with employer or regulatory requirements
Incorrect course selection
Technical issues within the provider’s platform
Expired access or missed completion deadlines
You are responsible for confirming:
Course acceptance by your employer or regulatory authority
Whether a live class or proctored exam is required
System and browser compatibility for online courses
If you are unsure which training option is appropriate, contact Certivance before purchasing.
If you believe you did not receive access to your online course, contact learn@certivance.com with your order number so we can assist in locating your access email.
