How to Reset a Forgotten Password
If you’ve forgotten your password, don’t worry—it’s easy to reset it. Just follow these steps:
1.Go to the Log-In Page
Click Forgot Password beneath the login form.
2. Enter Your Email Address
On the Reset Password screen, type the email address associated with your Certivance account and click Reset Password.
3. Confirmation
You’ll see a confirmation message. Then, check your inbox for an email with a Reset Password link.
3. Check Your Email
You’ll see a confirmation message. Then, check your inbox for an email with a Reset Password link.
4. Click the Reset Password Button
Open the email and click the Reset Password button to continue.
Set a New Password
You’ll be taken to a secure screen. Enter your new password and click Reset Password.
Confirmation
Once successful, you’ll see a "Your password has been changed" message.Return to the Log-In Page
Head back to the login screen and sign in with your new password.
Tip: Choose a strong password that includes a mix of letters, numbers, and symbols.
Didn’t receive the email? Check your spam or junk folder, or wait a few minutes and try again.